FREQUENTLY ASKED QUESTIONS

What if I buy my tickets from unauthorized third parties?
UNM is not responsible for tickets purchased from third parties. Tickets could have been lost, stolen, or reprinted. If you encounter a problem with your third-party purchase, you will need to deal directly with the third party. Customers purchasing through third parties, are taking a risk that the tickets they purchase may be invalid.

Why can’t I find a discounted price?
If no discount appears on the discount page, the event does not offer discounts.

Can I get a refund?
We do not offer refunds, unless the show or event is cancelled.

Can I exchange my tickets?
Arts: For arts events, you may exchange Broadway tickets for tickets within the same run (i.e. Gypsy for another showing of Gypsy).

I lost my tickets, what can I do?
We will reprint the tickets ONLY for the account holder of record.

What is “Will Call” and how do I get my tickets?
Will Call is a window where your tickets can be picked up on event day/night. Please have a picture ID and the confirmation number. Will Call is open at least 1 hour before every event. To guarantee your seats, you must pick up your tickets BEFORE the event starts. Will Call hours (after the event starts) vary by event.

How can I get a parking pass?
Arts: There are no parking passes for Arts events.

What age qualifies as a senior?
Arts: Please call 925-5858 for information on individual Arts performances.

What age qualifies as a child?
Arts: Please call 925-5858 for information on individual Arts performances.

Do I need a ticket for my 2 year old?
Every event has its own rules regarding children.
Popejoy: For all events in the Popejoy Series, everyone regardless of age needs a ticket.
Other events, you will have to call 925-5858 to check.

How do I redeem my gift certificate?
You may redeem gift certificates at either of our box office locations. If you are attempting to redeem a gift certificate that does not have a voucher number, please call our office. (505-925-5858)

How can I talk to a real person?
Arts: For Arts questions, call 505-925-5858, Tues-Fri 10-6.

What is a Print@Home Ticket?
A Print@Home Ticket is a PDF Document that will be sent separately from your confirmation email.  In order to use the Print@Home Ticket you must be able to open PDF Documents and print them out.

I cannot print my Print@Home Ticket, what do I do?
If you experience difficulty in printing your Print@Home Ticket, please print your confirmation email or write down your Order Confirmation/Reference Number and take it to the Will Call window at the event. Please have a valid picture ID available.

I cannot find my confirmation email, what do I do?
First, please check your spam folder and add unmtix@unm.edu to your safe sender list. If the Confirmation email is not in your spam folder, please give us a call at 505-925-5858. If you are unable to contact anyone at our office, please go to the will call window on the night of the event and we will print your tickets.

How can I buy Tickets?
Tickets can be purchased online at www.unmtickets.com, via our phone room (505-925-5858; Mon-Fri , 8:30AM – 5PM), UNM Ticket Office (Mon-Fri, 8:30-5), and the Bookstore Ticket Office (Tue-Fri, 10-6; Sat , 12-4).